AML and Verification at BassBet
Every dollar moving through our platform is subject to checks required by our licence. On this page we set out exactly what we verify, when we verify it, which documents we need from you and how we protect them once received.
Our AML Commitment Under MGA
We operate BassBet Casino under licence MGA/B2C/394/2017 issued by the Malta Gaming Authority, and the brand launched in 2024 as part of NovaForge Ltd. That licence binds us to Malta's anti-money-laundering and counter-terrorist-financing regulations, and we apply them to every account on our platform, not only the large ones.
Our approach is risk-based. We assess each account against documented risk factors, appoint a dedicated Money Laundering Reporting Officer, train our staff on detection obligations and file suspicious activity reports with the Financial Intelligence Analysis Unit where the law requires it. These obligations sit above commercial considerations: no bonus, VIP status or revenue target overrides them.
When We Verify Your Account
Three checkpoints
Verification happens in stages. At registration we confirm your email, date of birth, residential address and phone number. At deposit stage we run electronic identity checks against independent databases, which most players never notice. Full document verification is triggered by your first withdrawal request or once cumulative deposits reach 2,000 AUD, whichever comes first.
- Government-issued photo ID: passport, national ID card or driver licence, valid and showing all four corners
- Proof of address: utility bill, bank statement or tax notice issued within the last 3 months in your own name
- Payment method proof: photo of your card with the middle digits covered, a screenshot of your e-wallet profile, or the public address of the crypto wallet you deposit from
- Source of funds evidence, only in the specific circumstances described further down this page
How Verification Works Step by Step
The process runs inside your account, with no emails carrying attachments. Follow these steps:
- Log in and open the verification tab in your account settings
- Photograph or scan each document, making sure all details, edges and your signature are clearly visible
- Upload the files through the encrypted form, never by email or live chat
- Our automated system screens the documents for authenticity and data consistency
- A compliance officer completes the manual review and records the outcome
- You receive the result by email, usually within 24 hours and no later than 72 hours during peak periods
How your documents are protected
Uploaded files are stored with AES-256 encryption on servers with restricted access. Only our compliance team can open verification records, and access is logged. We never sell, rent or share your identity documents with marketing partners, and we disclose them only to our licence authority, payment providers completing a payout, or law enforcement where the law compels us.
Why We Ask for Source of Funds
Our licence obliges us to establish that the money you play with comes from legitimate activity. We request source of funds evidence when cumulative deposits exceed 10,000 AUD in a rolling 12-month period, when withdrawal amounts are out of step with your declared income profile, or when wagering patterns match known laundering typologies.
Acceptable evidence includes recent payslips, bank statements showing regular salary credits, dividend or investment statements, signed sale contracts for property or vehicles, inheritance documentation, or business accounts if you are self-employed. One clear document is usually enough; we tell you precisely what we need and why, and we keep the request proportionate to the activity on your account.
How BassBet Protects Your Transactions
Same-method withdrawal rule
As a core anti-money-laundering control, payouts follow the same route as deposits. If you funded your account with Visa, your withdrawal goes back to that card. Crypto deposits are paid out to a wallet address you control and have confirmed with us. Where the deposit amount exceeds the remaining withdrawal capacity of that method, we release the balance through bank transfer after ownership checks.
Every deposit and withdrawal passes automated screening for structuring, rapid deposit-withdrawal cycling and inconsistent patterns. Flagged transactions are reviewed manually before release, which can add time to a payout, and we will not always be able to explain the reason.
| Item | Detail |
|---|---|
| Minimum deposit | 30 AUD |
| Minimum withdrawal | 30 AUD |
| Daily withdrawal cap | 8,000 AUD |
| Monthly withdrawal cap | 32,000 AUD |
| Crypto payout time | Up to 24 hours |
| Card and bank payout time | 1 to 3 business days |
| Casino fees | None charged by us |
What Happens If Verification Fails
If documents are missing, expired or illegible, we suspend withdrawals and notify you by email with the specific problem, giving you 30 days to fix it. During that period your account stays open for play, but no payouts are released. Repeated submission of falsified documents leads to account closure, confiscation of pending winnings and permanent blocking of associated accounts.
Where we reasonably suspect money laundering, we freeze the affected funds and file a report with the Financial Intelligence Analysis Unit. The law prohibits us from tipping you off about such a report, so you may simply see a payout placed on hold. Genuine customers who respond to our document requests almost always see their accounts restored in full.
How Long We Keep Your Documents
We retain verification records for 5 years after your account closes, as the record-keeping rules attached to our MGA licence require. Retention lets us answer regulator audits, support financial crime investigations and defend disputed transactions. After the retention period expires, documents are securely destroyed and you can request deletion confirmation from our support team at [email protected], which is staffed 24/7.
Frequently Asked Questions
How long does verification take?
Most reviews finish within 24 hours, and the maximum is 72 hours when our compliance queue is busy. Clear, uncropped photographs of valid documents are the single biggest factor in fast approval.
Why must I withdraw using my deposit method?
It is an anti-money-laundering requirement that closes the loop between money in and money out. Routing payouts back to the verified source prevents criminals moving funds through gaming accounts.
Do you verify crypto withdrawals too?
Yes. Before your first crypto payout we confirm that the destination wallet address belongs to you, either through a signed message or a small matching deposit from that address.
What if I cannot provide source of funds documents?
Withdrawals stay on hold until the query is resolved. You can still play with your balance, but funds leave your account only after we establish their legitimate origin or you close the account with a refund of the verified remainder.