Responsible Gaming at BassBet

Pokies and live games are meant to be entertainment, nothing more. We built BassBet Casino on that idea, and this page sets out exactly what we do to keep your play safe, what tools sit in your account right now, and where to find help if gambling stops being fun.

Our Commitment to Your Wellbeing

We take player wellbeing seriously at BassBet Casino, and we back that statement with systems rather than slogans. Our platform runs behavioural monitoring that flags patterns such as sharp deposit increases, extended night-time sessions or repeated loss-chasing, and our trained support team follows up with a private, non-judgemental check-in when those patterns appear.

Every real-money account gets reality checks by default. While you play, a timer reminder appears on screen so you always know how long a session has run and what your net position is. Our 24/7 live chat staff complete responsible-gambling training, and any limit or exclusion request you raise is actioned by us the same day, no questions asked and no retention offers sent afterwards.

Warning Signs to Watch For

Problem gambling rarely arrives with an announcement. It builds gradually, and the person affected is often the last to notice. These are the signs our team is trained to look for and the ones we encourage you to check honestly in yourself:

• Chasing losses with bigger or more frequent deposits to win money back
• Hiding your play from family, friends or your own bank statements
• Borrowing money, using credit or dipping into savings to keep gambling
• Gambling for longer than you planned and struggling to stop a session
• Feeling irritable, anxious or restless when you try to cut down
• Gambling to escape stress, loneliness or low mood rather than for fun
• Neglecting work, study, sleep or relationships because of play time
• Believing a big win is due and that losses will eventually pay off

A quick self-test

Ask yourself two questions. Have I ever lied about how much I gamble? Have I ever gambled money I could not afford to lose? A single yes to either is a strong signal to tighten your limits or talk to someone, and neither answer carries any shame with us.

Tools You Can Activate Today

Every control below sits in your account under Profile, then Responsible Gaming, and takes effect immediately. You do not need to contact support to set or tighten any of them, and lowering a limit is instant while raising one has a waiting period.

• Deposit limits cap how much you can load per day, week or month, set under Profile then Responsible Gaming, effective instantly.
• Loss limits stop play once your net losses hit a figure you choose, protecting your balance from a bad run turning worse.
• Wagering limits restrict the total amount you can bet in a set period, regardless of wins or losses, useful for fast-paced pokies.
• Session timeouts log you out automatically after a period you set, from 15 minutes upward, forcing a deliberate pause.
• Reality checks are on-screen pop-ups showing session length and net result at intervals you choose, from 10 minutes to an hour.
• Cooling-off periods suspend your account for a fixed short break, during which deposits and play are blocked but nothing is deleted.
• Self-exclusion is the strongest tool, closing your account to you for a set duration or permanently, detailed in the next section.

One fact worth knowing

Limits apply to your whole account, not a single game. A weekly deposit cap of 150 AUD covers pokies, live tables, the sportsbook and crash games together, so there is no side door around a limit once it is set.

How Our Self-Exclusion Works

Self-exclusion closes your BassBet account to you for the duration you choose, and we enforce it at the platform level, not on your willpower. We support five durations:

• 24 hours, for a hard reset after a rough session
• 7 days, for a week away without account changes
• 30 days, a full month with all play and deposits blocked
• 6 months, for an extended break with account data retained
• Permanent closure, which cannot be reversed

Your balance and open bets

Any funds in your account at the moment exclusion starts remain yours. We return the full balance to a withdrawal method you nominate, and if a sports bet is still open when exclusion begins, we settle it as normal and add any winnings to the payout. Nothing is forfeited.

While an exclusion is active, your account is locked, marketing emails stop, and our systems block new registrations using your known personal details, payment methods and devices. During a fixed-term exclusion we cannot reopen the account early, not even at your request, and that rigidity is deliberate. It removes the 2 am moment of weakness.

Reactivation

For a 24 hour, 7 day or 30 day exclusion, access resumes automatically when the term ends, with your limits still in place. For a 6 month exclusion, reactivation requires a written request to our responsible-gaming team after the term expires, followed by a 24 hour cooling period before play unlocks so the decision is a considered one. Permanent exclusion never reactivates, and any funds are paid out at closure.

Keeping Gambling Away From Minors

You must be 18 or over to hold an account with us, full stop. Our KYC process requires a government-issued ID or passport plus proof of address before your first withdrawal, and any account found to belong to a person under 18 is closed immediately with all deposits refunded to the source account. Age checks also run at registration against verification databases, not just at withdrawal.

If minors can reach your devices, we ask you to lock gambling behind parental control software. Net Nanny, Gamban and Qustodio all block casino domains including ours, and every major operating system now ships with built-in screen-time controls that restrict apps and sites by age rating. Leaving a session open on a shared tablet is the most common way young people first access gambling, so log out every time, and never let a child watch you play.

Free Help Across Australia

Our tools limit access. They do not treat a gambling problem, and no tool we build can substitute for a real conversation with people trained in this space. These Australian services are free, confidential and open to you and to family members affected by someone else's gambling:

• Gambling Help Online, phone 1800 858 858, available 24/7, web chat and email counselling at gamblinghelponline.org.au
• Lifeline, phone 13 11 14, 24-hour crisis support if gambling is affecting your mental health, at lifeline.org.au
• Relationships Australia, phone 1300 364 277, counselling for families and partners affected by problem gambling, at relationships.org.au
• Gamblers Anonymous Australia, free peer-support meetings in every state and online, at gaaustralia.org.au

Financial counselling

If gambling debts have stacked up, the National Debt Helpline on 1800 007 007 connects you with free financial counsellors who deal with gambling-related debt every day. They negotiate with lenders, and their advice costs you nothing.

Talk to Our Support Team

Our live chat runs 24/7, and every agent can activate limits, timeouts and exclusions for you on the spot if setting them yourself feels like a step you would rather not take alone. Mark the conversation as a responsible-gaming matter at the start and you will be routed to a trained specialist, with no bonus offers or retention attempts during or after the chat.

You can also email [email protected] with the subject line Responsible Gaming for anything requiring written records, such as permanent exclusion requests or balance payouts tied to a closure. We answer within one business day, usually much faster. Reaching out is not a confession and it is not a weakness. It is you using a service you are entitled to, and we will meet you with respect every single time.

Frequently Asked Questions

How do I set a deposit limit at BassBet Casino?

Open Profile, then Responsible Gaming, choose your limit amount and period, and confirm. The limit applies immediately to your entire account, including pokies, live games and the sportsbook.

Can I reverse a self-exclusion once it starts?

No. Fixed-term exclusions run their full course and we cannot reopen your account early, even at your own request. Only the 6 month option allows reactivation, and only after the term ends with a written request plus a 24 hour cooling period. Permanent exclusion is final.

What happens to my money if I self-exclude?

Your balance remains yours. We pay it out to a withdrawal method you nominate, settle any open bets as normal, and refund any winnings to the same payout. Nothing is forfeited.

Is BassBet available to players under 18?

No. Our minimum age is 18, enforced at registration and through KYC checks on ID and proof of address before your first withdrawal. Accounts belonging to minors are closed immediately with deposits refunded.

Where can I get free confidential help in Australia?

Gambling Help Online on 1800 858 858 is available 24/7 by phone, web chat and email at gamblinghelponline.org.au. Lifeline on 13 11 14 also provides 24-hour crisis support, and both are free and confidential.