BassBet Casino Terms and Conditions

These terms set out the agreement between you and BassBet Casino, a platform operated by NovaForge Ltd under licence MGA/B2C/394/2017 issued by the Malta Gaming Authority. By registering an account with us you accept every clause below, so please read them before you play.

Accepting Our Terms

These terms take effect the moment you complete registration and tick the acceptance box on our platform. Ticking that box carries the same legal weight as a written signature. If you do not agree with any clause, stop the registration and do not use our services, because continued play after acceptance binds you to the full agreement.

Our platform includes the website, the mobile version, all games, the sportsbook, promotions and every communication we send you about your account. Where a specific promotion carries its own rules, those rules sit alongside this document, and where the two conflict the promotion rules apply to that promotion only.

1. You confirm you have read, understood and accepted these terms in full.
2. You confirm all information you give us during registration is accurate and current.
3. You accept that we may update these terms under the process described in the final section.
4. You agree that the English version prevails over any translation.

Who May Register With Us

Age, residency and single account rules

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to hold an account with us. We operate under a Malta Gaming Authority licence, and residents of certain jurisdictions may not open an account under any circumstances. These currently include the USA, the UK, France, Spain, the Netherlands, Belgium, Italy, Portugal, Cyprus, Iran and North Korea. Opening an account from a restricted location, or while travelling there, is a breach of this agreement.

One person, one account. You may not register a second account with us under your own details, a family member's details, or any other identity, and you may not transfer or sell your account to another person. We verify accounts against a single identity, and duplicate accounts are closed with balances returned only where the funds can be lawfully released.

1. Provide a government-issued ID or passport.
2. Provide proof of address dated within the last three months.
3. Verify each payment method you use before your first withdrawal.
4. Notify us promptly if your personal details change.

Payments and Verification Rules

You may deposit with PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, Bitcoin, Ethereum or Tether. Withdrawals run through Visa, Mastercard, bank transfer, MiFinity, Bitcoin, Ethereum or Tether. The minimum deposit and minimum withdrawal sit at 30 units of your account currency, and we charge no fees of our own on either side of the transaction. Crypto withdrawals are usually processed within 24 hours, while card and bank transfer withdrawals take one to three business days.

We must complete identity verification before your first withdrawal, and we may request documents again at any point where a transaction pattern warrants a second check. Balances in your account remain yours, but dormant accounts, meaning accounts with no login or transaction activity for twelve consecutive months, attract an administration review, and we may close them after notifying you at your registered email address. Withdrawal caps apply as set out on our payments page.

How We Apply Bonus Rules

Every bonus we offer, including the welcome package, reload offers, cashback, free spins and tournaments, carries its own terms page stating the wagering requirement, eligible games, maximum bet and expiry window. Those figures are specific to each promotion, and we publish them with the promotion itself rather than burying them here. The general rules below apply across all of them.

Bonus funds are not withdrawable cash. They convert to real funds only after you meet the stated wagering requirement on eligible games, and any winnings cap attached to the offer limits what converts. Playing a forbidden game with an active bonus, exceeding the maximum bet while wagering, or placing risk-free or hedged bets across our platform and the sportsbook voids the bonus and any winnings derived from it. Expired bonuses and unmet wagering balances are removed from your account automatically.

1. One bonus per person, per household, per shared IP address and per payment method.
2. Wagering requirements must be met within the promotion's validity period.
3. Maximum bet limits during bonus play apply to every round, including double-up and gamble features.
4. We may withhold winnings obtained through bonus misuse and close accounts involved in systematic abuse.

Conduct We Do Not Permit

Fair play protects everyone on our platform, so we treat the following conduct as a material breach of these terms. Where we detect any of it, we may void bets, confiscate balances derived from the breach, suspend the account and report the matter to the regulator where required.

We use fraud detection systems that flag patterns across deposits, bets, gameplay and withdrawals, and we review flagged accounts manually before acting. If we close your account under this section and hold a balance that is lawfully yours, we return it through your original payment method after deducting amounts tied to the breach.

1. Chargebacks, reversed withdrawals and disputes raised with a payment provider after funds have been played.
2. Multiple accounts or account sharing designed to claim bonuses more than once.
3. Collusion, chip dumping, arbitrage across our casino and sportsbook, or coordinated play against promotions.
4. Bots, scripts, automated betting tools or any software that interferes with game operation.
5. VPNs, proxies or other tools used to mask a restricted location and access our platform unlawfully.
6. Play with funds sourced from illegal activity.

Limits, Breaks and Self-Exclusion

You may set deposit limits, loss limits, wager limits and session reminders on your account at any time through your profile or by contacting our support team, which is available 24 hours a day. Limit increases take effect after a cooling-off period; reductions apply immediately. We also offer a take-a-break option from 24 hours upwards and full self-exclusion from six months to permanent closure, and a self-exclusion cannot be reversed before it expires.

Where we notice signs of gambling harm, such as sustained losses, erratic betting patterns or repeated failed deposit attempts, we may contact you, apply a temporary limit or suggest self-exclusion. We would rather lose a player than watch a player lose control. Free confidential support is available at any hour through Gambling Help Online or by calling 1800 858 858, and our support team can point you to that service whenever you ask.

How BassBet Handles Disputes

Closing your account and making a complaint

You may close your account at any time by contacting support at [email protected]. Once we confirm your identity, we process any withdrawable balance to your verified payment method and deactivate the account. Closure for gambling-related reasons is treated as self-exclusion and cannot be reversed during the exclusion period.

If you have a complaint, contact our support team first and we will try to resolve it on the spot. Unresolved complaints are escalated to our internal complaints procedure, and you will receive a written outcome with reasons. Should you remain unsatisfied, you may refer the matter to the Malta Gaming Authority as our licensing regulator. This agreement is governed by the law applicable to our licence, and nothing in it removes rights that consumer law in your jurisdiction grants you.

1. Raise the issue with live chat or email [email protected].
2. Request escalation to a senior complaints handler if the first response does not resolve it.
3. Refer the matter to the Malta Gaming Authority if our final response leaves you unsatisfied.

When We Update These Terms

We review these terms regularly and update them when our licence obligations, our platform or applicable law require it. When we make a material change, we notify registered players by email or through an on-site notice at least seven days before the change takes effect. The effective date at the top of this document always shows the current version, and we keep prior versions on file for reference.

Continuing to use your account after the notice period means you accept the updated terms. If a change is not acceptable to you, close your account before the effective date and we will return your balance in full. Changes to promotional terms apply only to promotions taken after the change, never to bonuses already active on your account.

Frequently Asked Questions

Do I need to verify my identity before I can withdraw?

Yes. We complete identity verification before every player's first withdrawal. Have your ID or passport, a recent proof of address and your payment method details ready to keep the process quick.

Can I open a second account to claim the welcome bonus again?

No. One person may hold only one account with us. Duplicate accounts are closed, and bonuses plus winnings from them are forfeited.

What happens if I use a VPN while playing?

Masking your location to access our platform from a restricted jurisdiction breaches these terms. We may suspend the account and hold any balance pending review.

Can I cancel a self-exclusion if I change my mind?

No. A self-exclusion cannot be lifted before it expires. You can set a shorter take-a-break period if you want flexibility.